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Seni berkomunikasi Effektif

  1. The art of Looking (memandang)
  2. The art of Smiling (tersenyum)
  3. The art of Listening (mendengar)
  4. The art of Questioning (bertanya)
  5. The art of Answering (menjawab)
  6. The art of Surprising (kejutan positif)
  7. The art of Admitting Mistake (mengakui kesalahan)
  8. The art of Asking Apology (meminta maaf)
  9. The art of Stating Empathy (pernyataan empati)
  10. The art of Closing Conversation (menutup pembicaraan)
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